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Truck takes down Rackspace

RackspaceRackspace, known for its 100% uptime guarantee, had problems last night when servers in their Dallas data center had to be taken offline for a couple of hours.

The reason for the outage was a car accident where a truck drove into a power transformer, which exploded. This caused a major power disruption.

When Rackspace’s backup power kicked in, two chillers failed to start. To prevent overheating, Rackspace took a number of servers offline, including servers for 37signals, GigaOM, WebmasterWorld and LaughingSquid.

Om Malik, editor of GigaOM, one of the affected sites, made the following observation:

Everything seems to be back to normal, but it leaves me with one simple observation: our Internet infrastructure despite all the talk is fragile as a fine porcelain cup on the roof of a car zipping across a pot-holed goat track. A single truck driver can take out sites like 37Signals out in a snap.

In other words: Murphy’s Law in action.

Read more about the outage:

TechCrunch, GigaOM, Data Center Knowledge, Valleywag, 37signals

Rackspace announcement

Webmasterworld uptime, November.



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  1. [...] RackSpace truck incident In November, a truck rammed into a power transformer and cut power to RackSpace’s Dallas data center. When their backup power kicked in, the chillers failed to start, and lots of customer servers had to be shut down. Among the affected were GigaOM, 37 Signals, Webmaster World and Laughing Squid. [...]

  2. [...] In November, a truck rammed into a power transformer and cut power to RackSpace’s Dallas data center. When their backup power kicked in, the chillers failed to start, and lots of customer servers had to be shut down. Among the affected were GigaOM, 37 Signals, Webmaster World and Laughing Squid. [...]

  3. [...] Oavsett om man är ett litet eller stort webbhotell så kan man alltid drabbas av avbrott. Vi råkade ut för det härom veckan, Bahnhof och flera andra operatörer dök förra månaden och förra veckan gick även Loopia ner. Inte ens ett enormt företag som Rackspace (ett av världens största webb/serverhotell) klarar sig från avbrott. [...]