Posted in
Main on March 7th, 2008 by Pingdom
The American Express homepage (home.americanexpress.com) was unavailable for over five hours today. During that entire time the page responded with an HTTP 404 error (page not found). Visitors to the homepage were met by a simple text message: “File not found.”
The problem lasted from 05:47 a.m. to 10:52 a.m. Central European Time (11:47 p.m. yesterday to 04:52 a.m. today US Eastern Time).
This is the first time in 2008 that the American Express homepage has had any downtime. A previous report from Pingdom comparing the availability of credit card company websites showed the American Express homepage having 100 percent uptime during the period leading up to Christmas.
This appears to have been unplanned downtime. If American Express were performing planned website maintenance, a maintenance message should have been shown on the homepage.
Want to test your site every minute?
Posted in
Main,
Mobile podcast on February 9th, 2012 by Pingdom
Pingdom’s Podcast is a weekly show about Internet, web, security, and mobile stuff.
In this show, Saleh also gives us an update on the pending approval of his Carbon for Windows Phone Twitter client. We also talked about Nokia’s recent financial results, if Google Chrome can hit more than 50% market share this year, and the recent privacy-blunder by the guys behind the Path mobile app.
Read more
Posted in
Main on February 9th, 2012 by Pingdom
There’s no denying that Google Chrome continues to be the darling of the web browser market. And as we predicted in July last year, Chrome overtook Firefox around November 2011.
So now the question is, when will Google also wrestle down Internet Explorer, and become the undisputed king of the browser world? In December 2011, Chrome 15 became the most popular browser in the world, beating Internet Explorer 8, but if you combine all IE versions, Microsoft still holds the number 1 spot.
Equipped with the latest web browser statistics from StatCounter, we set out to see when Chrome is likely to achieve more than 50% market share.
Read more
Posted in
Main on February 8th, 2012 by Pingdom
Want to see how your favorite US sports site is doing, if it has a perfect 100% uptime score or not? If you want to check the latest scores and it isn’t working, could it be a problem with your computer or connection, or the site? We’ve got the solution for you!
For some time now we’ve been monitoring 34 major US sports and news sites related to sports. Our recent articles on the Super Bowl are a result of that monitoring.
Now you can look at how these sites are doing yourself on the public reports page for this list of US sports websites.
Read more
Posted in
Main on February 8th, 2012 by Pingdom
Who has not used Google Maps? Raise your hand! Since the launch 7 years ago, Google Maps has become the de facto map service that users around the world go to for all their mapping needs.
As we say Happy Birthday to Google Maps, read on to find out some of the critical milestones in its history, and some amazing numbers and statistics.
Read more
Posted in
Main on February 7th, 2012 by Pingdom
In 2010, there were just over 1 million secure Internet websites worldwide. Almost half of those, or 446,992 to be exact, were located in the United States.
But in which country can we find the most secure websites in relation to population? The answer may surprise you.
Read more
Bob Josephson
May 1st, 2008 at 2:57 pm
Guess what, American express web site is down again. Very strange.
Thanks Bob
amexfan
August 14th, 2008 at 3:44 pm
amex is down again , customers cannot login to the site
Megan Fox
October 15th, 2008 at 1:18 pm
aaaand they’re still down. Way to go, Amex!
Megan Fox's #1 Fan
October 21st, 2008 at 2:50 pm
….aaaaand they’re STILL down as of Tuesday, Oct 21 @ 2:50pm CST…. WTF?!
By the way, Megan, “call me!”
Megan Fox's #2 Fan
November 18th, 2008 at 5:24 pm
. . . and users still can’t log in, for the second day in a row. Great service guys.
NC
January 7th, 2009 at 7:57 am
Amex is down again , customers cannot login to the site
AmexUser
January 21st, 2009 at 5:05 pm
It’s been down the whole day. Calling to activate a replacement card was also met with “Please call back later.”
dan
February 2nd, 2009 at 3:38 pm
Site is down now. Cant login. These guys suck!
br
February 3rd, 2009 at 2:11 pm
down again wtf?
George Baxter
February 3rd, 2009 at 5:12 pm
While the whole site is not always down. The Accounts portion of the site, where customers access their activity history, balances, etc. Is down for multiple hours several times a month at all hours of the day. I know because I use the site frequently do my expenses and I am often locked out without recourse until the next day. Or in todays case Feb 3, 2009. Two days in a row. Not a happy camper.
Ranjith
July 24th, 2009 at 9:55 am
Its down again as of July 24, 2009
corinne
September 6th, 2009 at 8:19 pm
Amex website down right now!
KC
September 6th, 2009 at 10:57 pm
Account mgmt page is down again
corinne
September 7th, 2009 at 6:44 am
Log-in page is still down, since yesterday.
corinne
September 7th, 2009 at 6:49 am
One more thing to add, I just received a regular email from Amex: “Account Alert: Your Account Snapshot”. Yet, when I click on “View Recent Activity”, the broswer I use cannot open the page!
ray
September 7th, 2009 at 8:35 am
I’ve also noticed the site down for two days. Let’s just hope that each time we try to login someone is not phishing our account and password information while the IT guys at American Express are on Labor Day break. I wish American Express would post something about the problem on their homepage to clarify what the problem is.
ray
September 7th, 2009 at 9:00 am
Just got off phone and they said it is related to users with COMCAST as their ISP and that the problem is on COMCAT’s side. Is everyone with a problem using COMCAST ?
Diane
September 7th, 2009 at 10:12 am
American Express website was down yesterday Sept 6 and today Sept 7, 2009. I still get the emails with account overview and make payment option….just can not make the payment. AGAIN.
Doug J
September 7th, 2009 at 10:29 am
I have Comcast and am experiencing the same issue. Log-in page appears, but times-out without logging in.
Doug J
September 7th, 2009 at 10:36 am
I used my company’s VPN to access my desktop at work. From my work PC, which does NOT use Comcast, I was able to log-in to American Express without any problem.
I believe Ray is correct: This appears to be a Comcast issue.
Jerry
September 7th, 2009 at 10:49 am
I’m a Comcast customer. Straight Comcast can’t get to American Express. But when I fire up my corporate VPN, I get to Amex. So it must be true: it’s a Comcast thing.
Phil
September 7th, 2009 at 1:04 pm
Yes, I just connected to my work and had no problem. Definitely a Comcrap problem. I use Quicken, so I just saved the .qfx file so I can update until Comcast gets their act together.
corinne
September 7th, 2009 at 1:27 pm
Okay, so if this is a Comcast problem, who is going to get this fixed: Comcast or Amex? We’re not talking about one or two customers here. And I thought this was just a long weekend Amex maintenance issue!
corinne
September 7th, 2009 at 3:52 pm
I’m happy to report that the US Amex account management web pages are back up. Phew!
kgoonthegogirl
September 29th, 2009 at 2:05 pm
It’s happening again today. What gives?
Rainy
September 29th, 2009 at 2:06 pm
Amex is down again today….. Sept 29/09
blindguy
September 29th, 2009 at 3:00 pm
AMX site is down again – this time for 5 or 6 hours
corinne
January 27th, 2010 at 11:43 am
Amex website down again this morning Wed., Jan. 27/10. This is the message on the website:
“Our System is Not Responding
You may experience intermittent delays. We apologize for this inconvenience. While we are working to correct the problem, you can:
- Try again by hitting the Back, Refresh or Reload buttons on your web browser
- Try your request again later today
If you are trying to make a payment, you can pay via telephone by calling 1-800-472-9297
Thank you”