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Wikia Search is having severe website problems

Wikia Search, the Web search engine from Wikia, Inc. has been having recurring problems with their website since 2 p.m. EST on Monday (December 1).

One third of the requests to the website result in a HTTP 503 server error message (service unavailable). See screenshot below.

Since the problems started on Monday, the website has been unavailable for a total of more than 14 hours. The graphs below show the hourly average uptime percentage for the Wikia Search website.

Here is one for the last 36 hours, showing an hourly uptime hovering around 65%.

When looking at the last seven days, it’s easy to see when the problems started, and that they started after a longer period of stability.

Even when the Wikia Search website loads, it doesn’t always load correctly. We tried reloading their web page manually several times, with varied results. Sometimes it loaded fine, sometimes it seems like style sheets weren’t loaded, etc.

With almost two days with this problem, hopefully Wikia is on their way to finding a solution to whatever problem it is that they are having with Wikia Search.

The data above comes from the Pingdom uptime monitoring service.

UPDATE:
The Wikia Search website started working properly again after 2 p.m. EST on December 3. The total accumulated downtime for this incident ended up being 16 hours.

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2 Comments

I’m surprised a rep hasn’t issued a statement anywhere about this issue.

It sounds like you are gathering lots of different ideas in your blog. This is great stuff.

As Super Bowl 46 is approaching, fans will flock to the Lucas Oil Stadium in Indianapolis, Indiana, and to TV sets around the world to follow the New York Giants battle it out with the New England Patriots.

Kickoff is scheduled for 6:30EST on Sunday, February 5, and we’re already monitoring Superbowl.com to see how the site will handle the event.

What team will win Super Bowl 46? How will the site cope? We can only wait to find out.

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Weekend must-read articles #2

Every Friday we bring you a collection of links to places on the web that we find particularly newsworthy, interesting, entertaining, and topical. We try to focus on some particular area or topic each week, but in general we will cover Internet, web development, networking, performance, and other geeky topics.h

This week we bring you a collection of articles focusing on cloud, with a few other topics thrown in to boot.

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Out of the 59 US-based e-commerce sites we monitored during the holiday season last year 28 scored a perfect 100% uptime for December.

Whether this helped spur on the booming sales in the US, we don’t know, but retail e-commerce spending in the US reached $37.2 billion for the November to December 2011 period. That was an increase of 15% from the same period in 2010.

We decided to dig into the numbers for these e-commerce sites to see how well they did in terms of uptime and performance. After massaging the data coming from our Pingdom probes, it turns out that the sites overall performed well during December 2011 in terms of uptime, but response time was an issue for several sites.

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Pingdom Podcast #5

Pingdom’s Mobile Podcast is a weekly show about Internet, web, and mobile stuff.

In this show, Saleh also gives us an update on the pending submission of his Carbon for Windows Phone Twitter client. We’re also joined by Mario Lurig, who talks about using Amazon S3 and Cloudfront to speed up a website.

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Want to be able to download a DVD worth of data in about 38 minutes? It may not seem very impressive, but that’s with the average Internet speed in South Korea, according to the latest “State of the Internet” report by Akamai.

Covering Q3 2011, the report again puts South Korea at the top of the list of countries with the fastest Internet connections. The country scored an average connection speed of 16.7 Mbps in Q3 2011.

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