We’re beefing up our support by adding an FAQ
We believe in making our products as easy as possible to use, but we also believe in offering first-rate support to you, our customer, when you need to ask us something. Today, we’re announcing the latest addition to our frontline support and that is an FAQ.
You share many of your questions with other customers, and we’ve been collecting these for some time now. We’ve sorted through them, prioritized, and written answers. Now, this is all available to you in the FAQ, which you can find at support.pingdom.com. There, you can click your way to an answer or simply type something into the search box. Either way, we’ve loaded up the FAQ with some of the most common questions we receive, and the answers, of course.
But the work isn’t done just because we launch the FAQ. We will continuously add questions to the FAQ as well as revise the existing ones. If you have anything in particular you think we should add, let us know.
Live chat trial
We’re also introducing something else, which we think will really help our customers with any issues they might face, and that is live chat. It’s only on a trial basis right now on a limited number of sections of our sites, but we’re confident that we will roll it out more widely in the near future.
These are just two examples of our commitment to our customers, making it as easy as possible for you to monitor your sites and servers.