Pingdom Home

US + international: +1-212-796-6890

SE + international: +46-21-480-0920

Business hours 3 am-11:30 am EST (Mon-Fri).

Do you know if your website is up right now? We do! LEARN MORE

Pingdom upgrades all plans – adds Real User Monitoring and more

newplans-150
SUMMARY: With Pingdom's upgraded plans you can now use Real User Monitoring and other features Tweet this

We have posted an update!

We have not only launched our Real User Monitoring service today, we have also upgraded our plans in a way that will benefit Pingdom’s customers.

In addition, we added a brand new plan for customers that require more of everything. This upgrade will make your Pingdom account an even better resource in helping you make sure your website performs at its very best.

By adding many new possibilities to the services we already offer, these changes mean significant improvements for our customers.

We’ve added more to every plan

In addition to Real User Monitoring (RUM), which is included in every plan, we have also added more checks to our paid plans. We have done this because we believe that monitoring your website should not only be easy, you should also feel like you are getting even better value for your Pingdom subscription.

Most of our customers have already been moved onto one of our new plans. In some rare cases, where there is not a good match between old and new plans, customers will keep their current plan. They can then choose to upgrade manually at a later date.

If you have been transferred to a new plan, you don’t have to do anything but to log in to my.pingdom.com to take part of all the updates.

You can also sign up for a new free account and try out Real User Monitoring.

The new and improved plans

We have upgraded all our old plans as well introduced a brand new plan. Pricing remains the same, but the plans now include more checks and features. Here’s a summary of the key features in the new plans:

Team

First of all, we have added a brand new plan called “Team.” This new plan is meant for customers that require more of everything. We’re taking this step in order to help customers with considerable website monitoring needs, who also require a greater degree of flexibility. Since the Team plan is brand new, none of our existing customers will automatically transfer into it. Some of the features in Team are:

  • Monitor 500 sites or transactions.
  • The possibility to buy additional checks.
  • Real User Monitoring for 50 different sites as a start, with a possibility of adding as many sites as you need.
  • The possibility of multi-user log in.
  • Check tags, making it possible to filter amongst all your checks.
  • Automatic tagging of every check.
  • The possibility of paying by invoice.

Pro

This is what all customers previously on the Business plan have been transferred to. Some of the features in Pro are:

  • Monitor up to 50 sites or transactions. (Compared to only 30 in the former Business plan).
  • Real User Monitoring for 5 different sites.

Personal

If you used to be on our Basic plan, this is the plan you have been transferred to. Some of the features in Personal are:

  • Monitor up to 10 sites or transactions. (Compared to only 5 in the former Basic plan).
  • Real User Monitoring for 1 site.

Free

Of course we have kept our Free plan, which now has the same exciting addition as the other plans, including:

  • Monitor 1 site or transaction.
  • Real User Monitoring for 1 site.

Feedback and support

We hope all our customers will like the new features and all the possibilities they bring as much as we do.

If you have any questions or concerns, don’t hesitate to contact us at support.pingdom.com.

We also welcome your feedback; we always love to hear from you.



90 comments
RobinBerg030
RobinBerg030

pingdom Not happy!! Why can't I buy extra checks in the new pro-account??

Pingdom
Pingdom

Thanks for all your comments. We're currently working with our valued long-term customers that have been affected by the recent changes. If you feel that you are in the same situation, please contact us via http://support.pingdom.com. We will put our best efforts into resolving this for you in the best possible way.

Pingdom
Pingdom

Thanks for all your comments. We're currently working with our valued long-term customers that have been affected by the recent changes. If you feel that you are in the same situation, please contact us via http://support.pingdom.com. We will put our best efforts into resolving this for you in the best possible way.

Pingdom
Pingdom moderator

Thanks for all your comments. We're currently working with our valued long-term customers that have been affected by the recent changes. If you feel that you are in the same situation, please contact us via http://support.pingdom.com. We will put our best efforts into resolving this for you in the best possible way.

Pingdom
Pingdom

Thanks for all your comments. We're currently working with our valued long-term customers that have been affected by the recent changes. If you feel that you are in the same situation, please contact us via http://support.pingdom.com. We will put our best efforts into resolving this for you in the best possible way.

TommyK
TommyK

Insanely stupid. Now, it doesn't hurt me personally since I'm still well below the 50 checks, but I can see how this is turning customers away from Pingdom. It's a huge opening for anyone to take shares and the people behind this decision need to be fired. Stupid, stupid move.

TommyK
TommyK

Insanely stupid. Now, it doesn't hurt me personally since I'm still well below the 50 checks, but I can see how this is turning customers away from Pingdom. It's a huge opening for anyone to take shares and the people behind this decision need to be fired. Stupid, stupid move.

Flyttefirma
Flyttefirma

I am very pleased about this new update, and i will change my free version to this new one and looking forward to test the new abilities.

 

Keep up the good work and low prices ;o)

Flyttefirma
Flyttefirma

I am very pleased about this new update, and i will change my free version to this new one and looking forward to test the new abilities.   Keep up the good work and low prices ;o)

Dan Plaskon
Dan Plaskon

Pingdom - thanks for the speedy response, looks good now! :)

Dan Plaskon
Dan Plaskon

Pingdom - thanks for the speedy response, looks good now! :)

Dan Plaskon
Dan Plaskon

Pingdom - thanks for the speedy response, looks good now! :)

Dan Plaskon
Dan Plaskon

Pingdom - I have already, ticket #KMM-877-55479

Dan Plaskon
Dan Plaskon

Pingdom - I have already, ticket #KMM-877-55479

Dan Plaskon
Dan Plaskon

Pingdom - I have already, ticket #KMM-877-55479

Pingdom
Pingdom

We're glad to hear it Roy.

Pingdom
Pingdom

We're glad to hear it Roy.

Pingdom
Pingdom

We're glad to hear it Roy.

Roy van den Ekker
Roy van den Ekker

I think I was wrong. Yesterday/today tab works fine, only realtime tab resets itself. My problem is solved.

Roy van den Ekker
Roy van den Ekker

I think I was wrong. Yesterday/today tab works fine, only realtime tab resets itself. My problem is solved.

Roy van den Ekker
Roy van den Ekker

I think I was wrong. Yesterday/today tab works fine, only realtime tab resets itself. My problem is solved.

Pingdom
Pingdom

Dan, could you please contact us via support.pingdom.com so we can get your details and look into it?

Pingdom
Pingdom

Dan, could you please contact us via support.pingdom.com so we can get your details and look into it?

Pingdom
Pingdom

Dan, could you please contact us via support.pingdom.com so we can get your details and look into it?

Dan Plaskon
Dan Plaskon

Also..from what I can tell, the "pro" plan only seems to have 45 checks (unless my math skills are off). I'm on the pro plan (50 checks) and have 5 "extra" legacy checks (should be 55 checks in total, right?). However, I have 49 checks currently and it says I only have "1" available. I truly hope Pingdom is not going to back-peddle on this if it is indeed a mistake on your plan pages.

ameeriklane
ameeriklane

StatusCakeTeam What locations are offered? It's not apparent from the Features page.

nswebcams
nswebcams

 @Pingdom Looking forward to your solution. But as @DanBarr2012 said, allowing extra checks on all plans for all customers is the way to go.

DanBarr2012
DanBarr2012

 @Pingdom

 So only your long-term customers are valued?  Not new customers?  Not future customers?  The only way to "resolve" this issue is allowing extra tests on all plans, there is really no reason not to...

azizeconomics
azizeconomics

@Pingdom Your Payment and Shipping Solution To shopping in any US Stores. Majority of US Retailers do not ship internationally. Now you can shop In US and we will ship the packages to you.here http://servicesinamerica.com

nswebcams
nswebcams

@Pingdom Looking forward to your solution. But as @DanBarr2012 said, allowing extra checks on all plans for all customers is the way to go.

DanBarr2012
DanBarr2012

@Pingdom  So only your long-term customers are valued?  Not new customers?  Not future customers?  The only way to "resolve" this issue is allowing extra tests on all plans, there is really no reason not to...

AndrewAndMax
AndrewAndMax

 @Flyttefirma really? I see this as a major issue as do lots of people today, there are various alternatives being flouted on twitter today, much cheaper too. search for pingdom on twitter and you'll see them

AndrewAndMax
AndrewAndMax

@Flyttefirma really? I see this as a major issue as do lots of people today, there are various alternatives being flouted on twitter today, much cheaper too. search for pingdom on twitter and you'll see them

DayloStar
DayloStar

StatusCakeTeam RobinBerg030 Now now..