We believe in making our products as easy as possible to use, but we also believe in offering first-rate support to you, our customer, when you need to ask us something. Today, we’re announcing the latest addition to our frontline support and that is an FAQ.

You share many of your questions with other customers, and we’ve been collecting these for some time now. We’ve sorted through them, prioritized, and written answers. Now, this is all available to you in the FAQ, which you can find at support.pingdom.com. There, you can click your way to an answer or simply type something into the search box. Either way, we’ve loaded up the FAQ with some of the most common questions we receive, and the answers, of course.

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IRC (Internet Relay Chat) has been around since 1988, which makes it ancient in Internet terms. And although it’s still used by hundreds of thousands of users around the world, IRC has seen a dramatic downturn in usage.

We have talked to the creator of IRC, and others, about why the once so widely used technology has seemingly fallen out of favor with so many users.

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Microsoft is one of the largest and most profitable tech companies in the world, but sometimes we can’t help but feel a bit sorry for them.

Why? Because the online community won’t cut them any slack whatsoever. There is so little love shown that it’s scary. If there’s even the slightest chance that something can be blamed on Microsoft, it will.

Whatever the exact opposite of goodwill is, Microsoft has plenty of it.

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Last Friday we started our look into the history of computer messaging and which applications and services we have used to communicate over computer networks through the decades.

So far we have covered the time period from 1960 to 1990, i.e. the era before the birth of the World Wide Web that we live in today. Now it’s time to continue our journey through the history of computer messaging, from 1990 until today.

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