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Posts Tagged ‘crisis communication’

How to stop an outage from becoming an outrage

Sooner or later, every site or application will fail. However the consequences depend not only on how the failure is managed but also on how it is communicated. Recently the web hosting company Media Temple and even Google have well illustrated how hard it is for modern connected organizations to respond quickly enough to system outages. Here’s a suggested crisis checklist and notes on the difficulties of always practicing it.

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