Gmail was down for an unknown amount of time today. Judging by the talk on Twitter some people were still having issues several hours after Google said the problem had been fixed.

This article is about managing user speculation, and the real-time, online discussion that inevitably follows.

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You see them over and over again in blogs and news articles. Web buzzwords like The Cloud, Web 2.0, wiki, cloud computing, crowdsourcing, and so on. They have become part of our everyday vocabulary.

Have you ever wondered who actually came up with these words, and when? Where did they first show up?

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