Google Apps SLA loophole allows for major downtime without consequences
Posted in Main on December 4th, 2008 by Pingdom
Gmail could be unavailable for more than 21 hours in a day, and Google could still tell you that according to their SLA, the service has had 100% uptime.
It sounds impossible, but it’s a direct consequence of how Google has written its SLA for Google Apps (which includes Gmail, Google Docs, Google Calendar and more). We will explain this in detail further down, but let’s first look at what the SLA actually says.
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