When you think about outsourcing (especially offshore outsourcing), usually India comes foremost to mind. The country has been the premier outsourcing destination for years, providing services such as software development and call centers to companies in the West. Though there are other countries gunning for the profitable outsourcing contracts as well, for example the Philippines, India is considered a dominant player.

Now it seems like a new threat to India’s dominance is rising on the African east coast. Kenya is about to get a significant boost to its Internet infrastructure, and since most people there speak English they have a good opportunity to set up for example call center operations. (Most of the population in Kenya is bilingual, the official languages being English and Swahili.)

Read more