Customer service goes hand in hand with a smile, and none take this more seriously than the Japanese. But how serious are they really about smiling? Apparently, very serious:
In a positively Orwellian move, 15 Tokyo railway stations will be equipped with smile detectors to make sure that their staff is smiling enough. Frowns will literally be frowned upon. High tech meets mood control.
The same system will also be introduced in hospitals to ensure staff friendliness.
No, we’re really not making this stuff up! If you don’t believe us, here’s the article over at the BBC where we found this out.
Just imagine this put to practice here in the West, where so many in the service vocation have forgotten what it means to smile. 🙂
(Our CEO just made a long-distance call to Japan, ordering something. Uh-oh…)
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